Why don't you try
www.bang-olufsen.com
make sure you select the Danish Customer service, don't accept no for an answer,
persist, ask for somebody knowledgeable, i.e. old technician.
I would like to hear from somebody having used 24bit tranfer and mastering software. I have currently used Goldwave but it's really too cumbersome and time consuming to get at all the clicks and stuff.