David Ayers Posted July 15, 2017 Report Share Posted July 15, 2017 Well, we were basically told 'buy now before we shut up shop', so none of these wobbles are that surprising. Maybe surprising they still mess around making that stupid 'Gazette' instead of answering the mail, but hey ho... Quote Link to comment Share on other sites More sharing options...
Clunky Posted July 16, 2017 Report Share Posted July 16, 2017 I got notification from Mosaic that my order of the James P Johnson set it ready to ship Quote Link to comment Share on other sites More sharing options...
sidewinder Posted July 16, 2017 Report Share Posted July 16, 2017 1 hour ago, Clunky said: I got notification from Mosaic that my order of the James P Johnson set it ready to ship Splendid ! Quote Link to comment Share on other sites More sharing options...
Ed S Posted July 16, 2017 Report Share Posted July 16, 2017 6 hours ago, Clunky said: I got notification from Mosaic that my order of the James P Johnson set it ready to ship Same here. Looking forward to hearing it. Quote Link to comment Share on other sites More sharing options...
AllenLowe Posted July 16, 2017 Report Share Posted July 16, 2017 On 7/13/2017 at 11:52 AM, Larry Kart said: So go deal with an outfit whose shipping service you prefer and forgo access to what Mosaic offers. I'm not saying that Mosaic is perfect in their shipping service, but, as Steve says, they outsourced their shipping operations. Why? Probably because they thought they could save/needed to save money there in order to keep doing things that they thought of as more important to the overall quality of the operation. If so, then this wouldn't be "100% about shipping. Absolutely nothing else!" It would be about choices Mosaic probably made that you don't like and think were unwise. In that last, you may be right; we shall see. They will lose the business of some of their potential customers, such as you, who place a high value on shipping service but may continue to retain the business of customers who prize the quality of Mosaics sets and are prepared to put up with shipping service that is less than ideal. I should add that I've never in all these years had a problem with Mosaic's shipping such as the ones you describe -- " lost orders, orders shipped to the wrong customer with said wrong customer either being instructed to simply keep the product, or return it at Mosaic's cost." Maybe if I had... OTOH, when I ordered something from Presto Classical in England several years ago, my credit card info was nabbed somewhere along the way and used to set up a porn site in Eastern Europe at a cost of a good many thousand dollars. I did get the charges erased eventually, but that was not at all amusing. I was wondering why I kept meeting Eastern European girls named Larry. all seriousness aside, I just ordered the Strata East. I am something of the musical equivalent of Mailer's 'Left Conservative." I love, from the clips I've heard, how these players were coming to terms with the 'freedom principle' while still retaining a feel heavily rooted in song form. Quote Link to comment Share on other sites More sharing options...
AllenLowe Posted July 16, 2017 Report Share Posted July 16, 2017 btw, I don't think their problems are being caused by the Gazette. My only issue with them is the screwed up sound on the Dial and Savoy collections. Quote Link to comment Share on other sites More sharing options...
Bluesnik Posted July 16, 2017 Report Share Posted July 16, 2017 10 hours ago, Clunky said: I got notification from Mosaic that my order of the James P Johnson set it ready to ship Me too, plus the Eddie Condon set I added to that order. Quote Link to comment Share on other sites More sharing options...
Niko Posted July 16, 2017 Report Share Posted July 16, 2017 5 hours ago, AllenLowe said: btw, I don't think their problems are being caused by the Gazette. of course it's not a cause for the problems, it's just a strong indicator that they misperceive the problems... for instance: if you have a high quality product to sell (which they do) you don't advertise that one to me with a freebie that I could recreate in higher quality in 25 minutes max. I don't hate anyone and I actually like Mosaic quite a bit... I'm just trying to help, knowing that if I post something valuable here it will find its way... and if not, then I probably didn't. Quote Link to comment Share on other sites More sharing options...
Stonewall15 Posted July 17, 2017 Report Share Posted July 17, 2017 I had a very good experience with Mosaic customer service. I recently bought a Mosaic set. When it was delivered one corner of the box was crushed- probably due to USPS poor handling. Fortunately the CDs were OK. I called Mosaic (actually talked to a human) and told them of the problem. I received a replacement box within a week. Hats off to them! Quote Link to comment Share on other sites More sharing options...
erwbol Posted July 17, 2017 Report Share Posted July 17, 2017 1 hour ago, Stonewall15 said: I had a very good experience with Mosaic customer service. I recently bought a Mosaic set. When it was delivered one corner of the box was crushed- probably due to USPS poor handling. Fortunately the CDs were OK. I called Mosaic (actually talked to a human) and told them of the problem. I received a replacement box within a week. Hats off to them! Better packaging probably would have prevented such damage in the first place. They are always very friendly and generous in solving such issues, but that's beside the point. Quality control and prevention is what's lacking. Quote Link to comment Share on other sites More sharing options...
Big Beat Steve Posted July 17, 2017 Report Share Posted July 17, 2017 @Stonewall (and others in a similar situation): Of course that's good follow-up and quite commendable. But wouldn't it be better still if they used bullet-proof packaging in the first place to avoid all this to and fro and replacement mailing etc. to EVERY extent possible? If you figure in this extra outly this means to THEM then this cannot possibly improve their bottom line either. AGAIN this seems to boil down IMO to straightening out the shipping department. Quote Link to comment Share on other sites More sharing options...
Scott Dolan Posted July 17, 2017 Report Share Posted July 17, 2017 Please! We're not suppose to discuss glaringly obvious deficiencies that affect their bottom line! Quote Link to comment Share on other sites More sharing options...
Scott Dolan Posted July 17, 2017 Report Share Posted July 17, 2017 My Benedetti box had a few minor crinkles in it, but not enough to compel me to ask for a replacement. I can also confirm that it was packaged quite well. Which leads me to believe the damage was done prior to the actual shipping. Quote Link to comment Share on other sites More sharing options...
Tom 1960 Posted July 17, 2017 Report Share Posted July 17, 2017 I ordered the Beehive set last Tuesday, it arrived today. Quote Link to comment Share on other sites More sharing options...
Scott Dolan Posted July 17, 2017 Report Share Posted July 17, 2017 Please give a review when you can. It's the next box I plan on purchasing. Quote Link to comment Share on other sites More sharing options...
Ed S Posted July 20, 2017 Report Share Posted July 20, 2017 As of today, 10 of the 26 sets Mosaic has on its website are either running low or last chance. A few are currently on back order. Several have said it above or in other threads, but this has all the looks of a going out of business sale. I'll be curious to see how soon many of the sets that were recently back ordered and recently repressed  (e.g. Mingus, JPJ, Savoy) - hit the last chance list. Just got the notice that the JPJ and Mingus sets are coming my way and am glad that they - along with the Savoy, were repressed. Not much action on the coming attractions front. I know of the Edwards set, but don't know the status. I'd be happy if they went to a subscription thing or a reduced output/packaging change/whatever if there is still interest on their part. If not, it's been a great run... Quote Link to comment Share on other sites More sharing options...
Big Beat Steve Posted July 20, 2017 Report Share Posted July 20, 2017 I wonder if Jazz Messengers will get the JPJ box set in stock again. Quote Link to comment Share on other sites More sharing options...
J.A.W. Posted July 20, 2017 Report Share Posted July 20, 2017 (edited) 7 hours ago, Big Beat Steve said: I wonder if Jazz Messengers will get the JPJ box set in stock again. They told me they will (and also the Clifford Jordan), but they will be closed for a summer break until late August (it's very hot in Spain). 10 hours ago, Ed Swinnich said: As of today, 10 of the 26 sets Mosaic has on its website are either running low or last chance. A few are currently on back order. Several have said it above or in other threads, but this has all the looks of a going out of business sale. I'll be curious to see how soon many of the sets that were recently back ordered and recently repressed  (e.g. Mingus, JPJ, Savoy) - hit the last chance list. Just got the notice that the JPJ and Mingus sets are coming my way and am glad that they - along with the Savoy, were repressed. Not much action on the coming attractions front. I know of the Edwards set, but don't know the status. I'd be happy if they went to a subscription thing or a reduced output/packaging change/whatever if there is still interest on their part. If not, it's been a great run... If they were going out of business, they wouldn't be planning a Teddy Wilson set for early next year. Which Edwards are you referring to? Edited July 20, 2017 by J.A.W. Quote Link to comment Share on other sites More sharing options...
JSngry Posted July 20, 2017 Author Report Share Posted July 20, 2017 Which Edwards? Seriously? Â Quote Link to comment Share on other sites More sharing options...
J.A.W. Posted July 20, 2017 Report Share Posted July 20, 2017 (edited) 1 hour ago, JSngry said: Which Edwards? Seriously? Â Yes, seriously; I'm not an American and I have no idea whose photo that is. Maybe I missed something, but I also have no idea which Edwards Mosaic set Ed Swinnich was referring to. Edited July 20, 2017 by J.A.W. Quote Link to comment Share on other sites More sharing options...
BFrank Posted July 20, 2017 Report Share Posted July 20, 2017 4 hours ago, J.A.W. said: Yes, seriously; I'm not an American and I have no idea whose photo that is. Maybe I missed something, but I also have no idea which Edwards Mosaic set Ed Swinnich was referring to. Douglas Edwards: a "vintage" CBS news reporter. Quote Link to comment Share on other sites More sharing options...
J.A.W. Posted July 20, 2017 Report Share Posted July 20, 2017 (edited) 1 hour ago, BFrank said: Douglas Edwards: a "vintage" CBS news reporter. Thanks. Apparently someone thinks it's funny to make a fool out of me, but seeing who it was, I don't care. Edited July 20, 2017 by J.A.W. Quote Link to comment Share on other sites More sharing options...
Niko Posted July 20, 2017 Report Share Posted July 20, 2017 (edited) I guess I'm on ignore for previous misdeeds (which is fine with me)... but be that as it may: I think jsngry just wanted to underline/emphasize your question and did so with a funny picture... (I didn't get that joke either...) imho (and maybe I missed something) either "Edwards Mosaic" is a typo (most likely in "Edwards") or it means "Teddy Edwards Mosaic" which could be fairly exciting... (The legendary session with Don Sleet and Daniel Jackson playing Ornette recorded by Lenny McBrowne's wife ?!?! and more...). edit: the relevant portion of Lord's musicians list https://lordisco.com/musicians/E2.html    Edited July 20, 2017 by Niko Quote Link to comment Share on other sites More sharing options...
JSngry Posted July 20, 2017 Author Report Share Posted July 20, 2017 IÂ never try to make a fool out of anybody. What they do with themselves is beyond my interest and/or control. ED Edwards, dammit! A KILLER set just waiting to happen! Quote Link to comment Share on other sites More sharing options...
Scott Dolan Posted July 20, 2017 Report Share Posted July 20, 2017 Just change the border to black and they've already got the cover! Quote Link to comment Share on other sites More sharing options...
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