Jump to content

Facetime problem


Recommended Posts

I have a doctor whom I see regularly who is no longer, because of COVID, seeing patients in person but only via Facetime. That ap was new to me, but I cranked it up and discovered that, though we both have IMacs, my doc couldn't hook up with me via Facetime nor could I with him. Meanwhile he was able to hook up with all his other patients via Facetime just fine. And I could hook up with my wife via Facetime and she with me.

I talked to Apple support  about this for hours yesterday and today. At first we thought we had an answer; my Facetime notification was turned off, even though I'd never used Facetime before. But when it was turned back on, same problems as before; my doc couldn't reach me via Facetime  nor I him; my wife could reach me via Facetime and I could reach her.

Anyone have any thoughts of what's amiss here and how to solve it?

P.S. I'm running High Sierra 10.13.6 on a 2010 IMac.

 

Link to comment
Share on other sites

Let's take a Windows-y approach to this and uninstall the existing iteration of the app and then install a new one, from scratch.

No guarantees that that's a fix, but being a Windows user means never having to not be ready to say "hey fuck it, let's just start the whole damn thing over".And for some perverse reason, I feel comfortable with that reality.

And you doctor only uses Facetime, no other video conferencing application(s), like Skype, or Duo?

Link to comment
Share on other sites

No, but I sure do miss Ira. What a great guy to spend time with, wonderful sense of humor. Hey, he named his son Fitz.

Gave my book a delightfully sincere blurb: "Larry Kart writes about jazz with a focus and clarity that makes me want to read on even when I disagree with him."

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...