BMG music club Bastards..not the good kind of

[BERIGAN]

Well, I placed an order with BMG for the Dizzy Gillespie 3 cd set from Savoy. When I opened it, and put the first cd on, it never played. I looked at the playing surface, and saw a small crack in it. So, I followed their instuctions, wrote a little note like they said to do, added information not on their return form .

So in the mail today, I get 2 letters from them. The First says...

Dear Conrad,

We received the selection you returned to us. d1368214, hymns just for you. Unfortunately, we cannot give you credit for the return as we do not find this selection listed on your BMG jazz club account.

I am sending an itemized statement under separate cover. Please take a few moments to review the informationi when it arrives. If you recieved the selection above in place of another selection listed on the statement, please let us know fo the title of the recording not received. If the selection was obtained on a different BMG jazz club membership, please provide us with that account number.

If your records do not agree with ours, note your comments directly on this correspondence, and return it. You many retain the statement for your records. If you would prefer to reply online, follow the order/billing inqurires link on our customer service page.

If you're entitled to any additional adjustments, we'll make them later.

Ok, I sent them a perfect looking 3 cd set, with one cracked cd. I told them what was wrong with the set, just wanted a replacement, now what? Who knows were that set it now! Is there any way one can call them, or is there simply no way to call no matter what?

I want the cds, or my money back, should I tell the credit card company to get a refund??? I never saw the other 2 cds either, but at least I wasn't charged for them....

Thank you for shopping at bmgmusic.com. The items listed below were shipped on 02/22/2006. You'll receive another email as soon as your remaining items have shipped.

Order Number: 20060441597063

GILLESPIE, DIZZY

ODYSSEY 1945-1952

D213616

Total items ordered: 3

Total items shipped: 1

[RDK]

Wow. Did they actually ask you to return the broken CD to them? Every time i've had a problem with them they've told me to keep the CD and have sent a replacement at no charge (including, once, a 5-CD box set). I've a lot of problems with the club, but their customer service has always been great for me.

[BERIGAN]

Wow. Did they actually ask you to return the broken CD to them? Every time i've had a problem with them they've told me to keep the CD and have sent a replacement at no charge (including, once, a 5-CD box set). I've a lot of problems with the club, but their customer service has always been great for me.

Hmm...good question! I just looked at the paperwork from before...my eyes skipped over the paragraph that says Your Satisfaction si always guaranteed. It says...

We stand behind every product we offer. If you ever receive a selection that isn't perfect quality, simply return within 10 days and a replacement will be sent, or your account credited, whichever you prefer.

Below that is what I read, and followed thru with...

If you need to return a selection.

2) If you've opened the package, return it within 10 days of receipt, via 3r do r 4th class mail to:

P.O. Box 19904

Greenville, SC 29698-9004

Please enclose a note telling us why you are sending it back.

So, when V.I.P. Ray has a problem with a 5 cd set, no problem, when poor schmuck Conrad has a problem, screw him!

[GregK]

Wow. Did they actually ask you to return the broken CD to them? Every time i've had a problem with them they've told me to keep the CD and have sent a replacement at no charge (including, once, a 5-CD box set). I've a lot of problems with the club, but their customer service has always been great for me.

same here. Never had a problem and have even gotten to keep a few CDs that were sent by mistake (which I then re-sold as never opened, brand new discs, making a profit!)

[md655321]

I was talking to an associate the other day who is good friends with a postman. Apparently, BMG NEVER pays for the return shipping on item, even 100% playable and unopened product. Apparently its cheaper to manufacture the cd than pay the shipping. So, atleast one post office keeps them and the postal workers get free reign of all the 'returned' cds.

Sounds odd to me, but i makes me think about changing professions.

Edited March 19, 2006 by md655321

[Tjazz]

I was talking to an associate the other day who is good friends with a postman. Apparently, BMG NEVER pays for the return shipping on item, even 100% playable and unopened product. Apparently its cheaper to manufacture the cd than pay the shipping. So, atleast one post office keeps them and the postal workers get free reign of all the 'returned' cds.

Sounds odd to me, but i makes me think about changing professions.

Seems like the postal workers have been keeping a few others, too. 1 or 2 shipments a year don't arrive.

(But BMG has always sent replacements in a timely manner - a month later)