Ebay elegibility refund

[porcy62]

I won a record on ebay a couple of weeks ago, I never received it, just contacted the seller, waiting for his answer. I wish to know if Ebay refund policy covers a lost item by postal service, even if the seller specify that he could not accept claim for uninsured shipping item.

Any informations?

Edited February 27, 2007 by porcy62

[robviti]

According to eBay:

Disputes over items not received or received but significantly not as described can usually be resolved by direct communication between buyers and sellers. eBay provides an online process to help facilitate communication. eBay’s User Agreement state that sellers must deliver the items that buyers purchase from them.

Here the link to that portion of eBay's buyer protection program: items not delivered

[HolyStitt]

I won a record on ebay a couple of weeks ago, I never received it, just contacted the seller, waiting for his answer. I wish to know if Ebay refund policy covers a lost item by postal service, even if the seller specify that he could not accept claim for uninsured shipping item.

Any informations?

Did you send payment with PayPal?

[porcy62]

I won a record on ebay a couple of weeks ago, I never received it, just contacted the seller, waiting for his answer. I wish to know if Ebay refund policy covers a lost item by postal service, even if the seller specify that he could not accept claim for uninsured shipping item.

Any informations?

Did you send payment with PayPal?

Yes, and the seller is a nice guy, he promptly offered me the scanning proof of shipping. I am pretty sure it's a Postal Service fault. Since I lost some records during the years, and I am fed up about it, I am asking myself if Paypal or Ebay will refund me, considering the fees they get from sellers and the outrageus correncies conversion they apply to any transaction.

jazzshrink,

I read carefully their refund policy, but I couldn't find a clear answer to my problem. It's a waste of time and a hassle for the buyer and the seller starting a claim if you don't know exactly how they deal with this particular, and I think, pretty common case.

[HolyStitt]

From my experiences it is very hard to receive a refund on sellers fees, so I would imagine for the cost of an item it would be even harder. I would file a claim with PayPal because I have had good luck with that process in the past that way.

[porcy62]

From my experiences it is very hard to receive a refund on sellers fees, so I would imagine for the cost of an item it would be even harder. I would file a claim with PayPal because I have had good luck with that process in the past that way.

Thanks. Maybe I'll try this way though I don't think it really worths the hassle for 20 £, including shipping.