EKE BBB Posted June 7, 2005 Report Posted June 7, 2005 Just received this mail from (supposedly) Mosaic Records re my recent order for the Byrd/Adams boxset: Dear Mr. Gasco, We are in receipt of your Mosaic Records order for the Donald Byrd/Pepper Adams CD set for which we thank you very much. Unfortunately, we have not been able to receive authorization on your VISA credit card account as it appears to be declined. The total charge including shipping is $76.00 At your earliest convenience we would appreciate if you would confirm your complete credit card number and expiration date or provide us with an alternate method of payment. You may email your credit card number in two separate emails. Please send the first 8 numbers in one email. In a second/new email please send the last 8 numbers as well as the expiration date. We accept Visa, Mastercard, Discover and Diner's Club credit cards. Please confirm your method of payment. If a response is not made within 30 days your order will automatically be cancelled. Thank you once again. If I can be of anymore help please feel free to contact me. Kind Regards, Cindy csr@mosaicrecords.com Mosaic Records/True Blue Music 35 Melrose Place Stamford, CT 06902 www.mosaicrecords.com www.mosaicgallery.com www.truebluemusic.com Since I had never received this kind of messages from Mosaic and phishing is so usual these days, I am bit unconfident. My credit card limit hasn´t been exceeded, the expiration date is not near, and I think I entered my credit card number correctly. But before I make them a call, I want to know if any of you has ever received this kind of messages from Mosaic, if it´s Cindy who sends these mails, and if the sender is csr@mosaicrecords.com, as in the one I received. Thanks in advance! Agustín Quote
J.A.W. Posted June 7, 2005 Report Posted June 7, 2005 That e-mail address is correct. I use it all the time. Why don't you call them or send them a fax? The numbers are on the site. Quote
EKE BBB Posted June 7, 2005 Author Report Posted June 7, 2005 That e-mail address is correct. I use it all the time. Why don't you call them or send them a fax? The numbers are on the site. ← Thanks, Hans. Quote
EKE BBB Posted June 8, 2005 Author Report Posted June 8, 2005 I emailed them this morning to confirm that the message I received was coming from Mosaic. It was, and Cindy quickly replied. Everything´s been solved now. Another for the Mosaic Customer Service. My order will ship today. Quote
marcoliv Posted June 10, 2005 Report Posted June 10, 2005 i got a similar message last year when i was in Buenos Aires and ordered some stuff Marcus Quote
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