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Posted

My wife is freaking out because it appears that Windows Live has somehow determined that she is a spammer (she did have a lot of bounce-back emails from one mortgage office she works with) and have suspended her access to her business email, a huge problem as you might imagine.

Right now though her biggest worry regards her outlook account. She is concerned that if she shuts down Outlook, she will lose access to all of her emails. I don't think it should be a concern since once she uses Outlook to download emails from her two Windows Live accounts, those emails exist on her machine, not just on the Windows Hotmail server.

So is it safe for her to shut down Outlook?

In the meantime, Microsoft is pissing her off even more, because when she logs in it gives her instructions to create a support ticket which will be responded to in "24 hours" but when you click on the help link, it takes her to a searchable help site.

Unbelievable that a few bounce-back emails causes them to shut down a business account.

As always, thanks in advance!

Posted

Mods, please delete the thread as the issue was never addressed and the issue is moot as Windows Live help desk actually responded in far less than the 24 hours promised.

Thanks in advance.

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