Larry Kart Posted March 16, 2020 Report Share Posted March 16, 2020 I have a doctor whom I see regularly who is no longer, because of COVID, seeing patients in person but only via Facetime. That ap was new to me, but I cranked it up and discovered that, though we both have IMacs, my doc couldn't hook up with me via Facetime nor could I with him. Meanwhile he was able to hook up with all his other patients via Facetime just fine. And I could hook up with my wife via Facetime and she with me. I talked to Apple support about this for hours yesterday and today. At first we thought we had an answer; my Facetime notification was turned off, even though I'd never used Facetime before. But when it was turned back on, same problems as before; my doc couldn't reach me via Facetime nor I him; my wife could reach me via Facetime and I could reach her. Anyone have any thoughts of what's amiss here and how to solve it? P.S. I'm running High Sierra 10.13.6 on a 2010 IMac. Quote Link to comment Share on other sites More sharing options...
JSngry Posted March 16, 2020 Report Share Posted March 16, 2020 Let's take a Windows-y approach to this and uninstall the existing iteration of the app and then install a new one, from scratch. No guarantees that that's a fix, but being a Windows user means never having to not be ready to say "hey fuck it, let's just start the whole damn thing over".And for some perverse reason, I feel comfortable with that reality. And you doctor only uses Facetime, no other video conferencing application(s), like Skype, or Duo? Quote Link to comment Share on other sites More sharing options...
Larry Kart Posted March 17, 2020 Author Report Share Posted March 17, 2020 My doctor called Apple Support and the problem, which seems to have been at his end (I don't know any details yet), seems to have been solved. He called to check in with me, smoking a big cigar and looking a great deal like Ira Gitler. Quote Link to comment Share on other sites More sharing options...
JSngry Posted March 17, 2020 Report Share Posted March 17, 2020 Y'all gonna play hockey this weekend? Quote Link to comment Share on other sites More sharing options...
Larry Kart Posted March 17, 2020 Author Report Share Posted March 17, 2020 No, but I sure do miss Ira. What a great guy to spend time with, wonderful sense of humor. Hey, he named his son Fitz. Gave my book a delightfully sincere blurb: "Larry Kart writes about jazz with a focus and clarity that makes me want to read on even when I disagree with him." Quote Link to comment Share on other sites More sharing options...
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