Well, I fired the first salvo -- I have this sick sense of justice when it comes to screwing the little guys (read: us) regardless of what's at stake when I feel I've been wronged. It will be interesting to see what happens. eBay loves to market itself as this community of fairness and caring. Let's see if they'll stand up for us.
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Member or Item being reported: 4703199739
Message:
Hi,
I won the above item at auction less than a week ago. I received an invoice
from the seller and paid for the item several days later. Yesterday, I received
an email from the seller saying:
Due to an internal error, your recently purchased box set of BILL EVANS,
Complete On Verve 18-CD Box NEW Jazz Piano was listed with an incorrect
Buy-It-Now price. Your order has been canceled and a refund is currently
processing for your payment. We apologize for this error, and will have this
item for sale again in our store shortly at the appropriate pricing. Thank you
for your understanding regarding this matter.
Please include the original message in all replies.
Thank you for contacting us.
Kurt
Customer Support
universalmusicstore@umusic.com
Universal Music Store
I have tried twice to contact them regarding this, telling them that this is no
way to do business. I have received only form responses. They sold at least
8-10 sets (and perhaps more) at this price and, as I know some of the other
auction winners as fellow jazz lovers, at least one or two winners received
their merchandise at the agreed upon price. Therefore, if it was a mistake, it
didn't seem to stop them from listing numerous sets over the past 2 weeks. I am
merely requesting that they be subject to the same binding contract I as the
buyer assumed when I purchased the item. If a mistake was made on their part,
it is their right to correct it and offer future items at the corrected price.
However, for those of us who won the item at auction fairly and submitted to the
explicit contract eBay includes with each and every auction, the seller should
be required to provide the item to those winners at the agreed price.
Thanks for your attention,
Daniel Isaac
P.S. I don't have my hopes up but I guess we'll see. And Kevin, let me second Brad's statement regarding bringing this to their attention -- they went on like this for 2 weeks selling these sets at $100 a pop and my feeling was, as yours, that they we're just trying to get rid of them. Given their utter ignorance and form letter responses, it seems as though they'd be too asleep at the wheel for your email to have been their wake-up call!!