Norton Internet Security Problems

[Tom 1960]

I just got off the phone after hanging on for close to 45 minutes trying to speak to Norton with no success. For the past 5 days, I've had difficulty accessing my email account which happens to be Outlook Express. The only way I can access it at this point is if I temporarily shutdown my firewall program and only then will the emails be accessed. I called Time Warner which offers Road Runner and they offered me this temporary solution. They suggested I call Norton and was provided a 800 number. Apparently they're being deluged with calls after a recent live update which seems to be a root cause of the problem. Anyone else encountering this problem and wish to offer any advice? I can't stay on the phone forever. Thanks.

[J.A.W.]

No Norton/e-mail problems here. I did have a problem with their live update the other day, but after downloading their updated live update, everything was fine.

[Claude]

If you have a regular POP email account, you need to create a firewall rule that opens port 110 (for receiving email) and port 25 (for sending email) to Outlook Express. Maybe the Norton settings are messed up.

[GregK]

no problem here. i have the norton firewall, anti-virus and anti-spam running, and i'm getting both my expected emails and the hundreds of spam as usual