T.D. Posted July 26, 2007 Report Share Posted July 26, 2007 I've made many CD purchases from Newbury Comics, both on eBay (auction and store) and Amazon Marketplace. They've been just about the best seller I've ever bought from. Early this week, I read on this board about their eBay store's "Free Shipping Sale". I checked, and there was a list of 51 (at that time) OJC discs, with free shipping offered on purchases of 10 or more, half off shipping for purchases of 5 to 9. The buyer was supposed to request a combined invoice with the reduced shipping. I bought 5 discs (budget didn't allow more), requested the invoice, but the shipping amount was too high. Full shipping was 5x$3.95 or $19.75. Half off would have been $9.88. Instead, the invoice showed shipping of $16.49, which was slightly reduced but seemingly incorrect (I can't even tell how they got the figure). I questioned this shipping total, using the same eBay message feature I used to request the original invoice, but haven't gotten a reply. The whole thing is strange, given my great past experience... Has anyone bought from the recent Newbury promotion? Were there any problems with the order? Any suggestions? Quote Link to comment Share on other sites More sharing options...
Man with the Golden Arm Posted July 26, 2007 Report Share Posted July 26, 2007 Try this? I bet it's an error in the function and they'll help you out. newburycomics.com 5 Guest Street Brighton MA 02135 USA 617.779.5973 617.254.6533 customerservice@newburycomics.com www.newburycomics.com 5 Guest Street Brighton MA 02135 USA customerservice@newburycomics.com Customer Service phone line is 617.779.5973 Hours for newburycomics.com Customer Service are Monday through Friday 9AM - 5PM and Saturdays 9AM - 2PM. Quote Link to comment Share on other sites More sharing options...
trane_fanatic Posted July 26, 2007 Report Share Posted July 26, 2007 I ordered the requisite 10 titles from the Fantasy list throughout Tuesday from Newbury and got the invoice w/ free shipping the next afternoon. It may just be a glitch. Quote Link to comment Share on other sites More sharing options...
montg Posted July 27, 2007 Report Share Posted July 27, 2007 I've made many CD purchases from Newbury Comics, both on eBay (auction and store) and Amazon Marketplace. They've been just about the best seller I've ever bought from. Early this week, I read on this board about their eBay store's "Free Shipping Sale". I checked, and there was a list of 51 (at that time) OJC discs, with free shipping offered on purchases of 10 or more, half off shipping for purchases of 5 to 9. The buyer was supposed to request a combined invoice with the reduced shipping. I bought 5 discs (budget didn't allow more), requested the invoice, but the shipping amount was too high. Full shipping was 5x$3.95 or $19.75. Half off would have been $9.88. Instead, the invoice showed shipping of $16.49, which was slightly reduced but seemingly incorrect (I can't even tell how they got the figure). I questioned this shipping total, using the same eBay message feature I used to request the original invoice, but haven't gotten a reply. The whole thing is strange, given my great past experience... Has anyone bought from the recent Newbury promotion? Were there any problems with the order? Any suggestions? I had a problem with them a few months ago when my credit card was charged for an ojc that had slipped out of stock and was never sent. It took a few e-mails before I finally got a response, but when I did, the matter was pretty quickly resolved. Other than that occasion, service has been great. Quote Link to comment Share on other sites More sharing options...
Dan Gould Posted July 27, 2007 Report Share Posted July 27, 2007 I made my first Newbury purchase at the same time I bought another CD from another Amazon Marketplace seller and from the raves I've heard here, I was expecting it to arrive the next day on a specially constructed pillow-lined package. Instead, the other seller, shipping from California, beat Newbury's delivery time by three days. I'll stick with Caiman, thanks. Quote Link to comment Share on other sites More sharing options...
T.D. Posted July 27, 2007 Author Report Share Posted July 27, 2007 Problem resolved. After a three-day period in which two e-mails went unanswered, I called the customer service number. They promptly fixed the problem, sent a revised invoice, and were very helpful. Thanks to MwtGA for providing the contact info / phone #. Quote Link to comment Share on other sites More sharing options...
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