Newbury Comics Sale

[T.D.]

I've made many CD purchases from Newbury Comics, both on eBay (auction and store) and Amazon Marketplace. They've been just about the best seller I've ever bought from.

Early this week, I read on this board about their eBay store's "Free Shipping Sale". I checked, and there was a list of 51 (at that time) OJC discs, with free shipping offered on purchases of 10 or more, half off shipping for purchases of 5 to 9. The buyer was supposed to request a combined invoice with the reduced shipping.

I bought 5 discs (budget didn't allow more), requested the invoice, but the shipping amount was too high. Full shipping was 5x$3.95 or $19.75. Half off would have been $9.88. Instead, the invoice showed shipping of $16.49, which was slightly reduced but seemingly incorrect (I can't even tell how they got the figure).

I questioned this shipping total, using the same eBay message feature I used to request the original invoice, but haven't gotten a reply. The whole thing is strange, given my great past experience...

Has anyone bought from the recent Newbury promotion? Were there any problems with the order? Any suggestions?

[Man with the Golden Arm]

Try this? I bet it's an error in the function and they'll help you out.

newburycomics.com

5 Guest Street

Brighton MA 02135

USA

617.779.5973

617.254.6533

customerservice@newburycomics.com

www.newburycomics.com

5 Guest Street

Brighton MA 02135

USA

customerservice@newburycomics.com

Customer Service phone line is 617.779.5973

Hours for newburycomics.com Customer Service are Monday through Friday 9AM - 5PM and Saturdays 9AM - 2PM.

[trane_fanatic]

I ordered the requisite 10 titles from the Fantasy list throughout Tuesday from Newbury and got the invoice w/ free shipping the next afternoon. It may just be a glitch.

[montg]

I've made many CD purchases from Newbury Comics, both on eBay (auction and store) and Amazon Marketplace. They've been just about the best seller I've ever bought from.

Early this week, I read on this board about their eBay store's "Free Shipping Sale". I checked, and there was a list of 51 (at that time) OJC discs, with free shipping offered on purchases of 10 or more, half off shipping for purchases of 5 to 9. The buyer was supposed to request a combined invoice with the reduced shipping.

I bought 5 discs (budget didn't allow more), requested the invoice, but the shipping amount was too high. Full shipping was 5x$3.95 or $19.75. Half off would have been $9.88. Instead, the invoice showed shipping of $16.49, which was slightly reduced but seemingly incorrect (I can't even tell how they got the figure).

I questioned this shipping total, using the same eBay message feature I used to request the original invoice, but haven't gotten a reply. The whole thing is strange, given my great past experience...

Has anyone bought from the recent Newbury promotion? Were there any problems with the order? Any suggestions?

I had a problem with them a few months ago when my credit card was charged for an ojc that had slipped out of stock and was never sent. It took a few e-mails before I finally got a response, but when I did, the matter was pretty quickly resolved. Other than that occasion, service has been great.

[Dan Gould]

I made my first Newbury purchase at the same time I bought another CD from another Amazon Marketplace seller and from the raves I've heard here, I was expecting it to arrive the next day on a specially constructed pillow-lined package.

Instead, the other seller, shipping from California, beat Newbury's delivery time by three days.

I'll stick with Caiman, thanks.

[T.D.]

Problem resolved. After a three-day period in which two e-mails went unanswered, I called the customer service number. They promptly fixed the problem, sent a revised invoice, and were very helpful.

Thanks to MwtGA for providing the contact info / phone #.