A year ago I ordered the Rolling Stones SHM-CD which was supposed to be the original flat transfer, not the 2011 remaster. It arrived. I listened to it, thought it sounded fine, and put it away. Two months later I was looking at it and realized it was not the flat transfer 2013 version> i contacted their customer service to see if they would send me the correct version (we obsessive-compulsive music collectors). The lady asked me to send pictures to verify which version I had. She investigated and then told me that the one I wanted was not available. She then offered me a 5000 (~$%) refund in points. I let it go. A week later her supervisor contacted me to tell me that the lady had brought this to his attention. He was embarrassed by their "measely" (his word) offer, and now wanted to offer me a full 1700 point credt, and for me to keep the CD. This was all done on their initiative. Hard to top that.