bebopbob Posted June 4, 2020 Report Share Posted June 4, 2020 (edited) Hope everyone is safe- I opened a couple of requests last week to obtain refunds on eBay orders from a seller that never showed up (not from any members here on the board- the CDs were purchased from a well known Japanese seller on eBay) and was told in an email response from eBay to wait until June 3, 2020 for eBay to “step in”. I waited until June 3rd and followed the directions eBay gave...go to “purchase history”- locate item- view request details and ask eBay to step in. The problem is that the CDs I ordered were from March 2020 and are no longer on my purchase history. Has anyone experienced this problem? Is there a telephone number to call. I emailed eBay customer service and the email came back undeliverable. I then logged into eBay and was directed to some service to pay $5.00 which I found completely incredulous. Very unhappy with what appears to be a lack of customer service with eBay. Thanks and stay safe Bob Edited June 4, 2020 by bebopbob Quote Link to comment Share on other sites More sharing options...
lipi Posted June 4, 2020 Report Share Posted June 4, 2020 The purchase history page is just really poorly designed. If you look in the top right, it'll say "See orders from: The last 60 days". Click on that, and change it to "2020". It'll show you all orders this year. Hope that helps! Quote Link to comment Share on other sites More sharing options...
Brad Posted June 4, 2020 Report Share Posted June 4, 2020 Try calling 866 540 3229. Quote Link to comment Share on other sites More sharing options...
Ken Dryden Posted June 4, 2020 Report Share Posted June 4, 2020 (edited) If you used a credit card through PayPal, that gives you two more methods to get a refund. I haven’t gotten anything from Japan ebay but they seemed to grossly underestimate the shipping time back then. Edited June 7, 2020 by Ken Dryden Fix autocorrect Quote Link to comment Share on other sites More sharing options...
mr jazz Posted June 4, 2020 Report Share Posted June 4, 2020 I had an issue with a merchant where I used paypal. I filed a claim with paypal and received a refund in a couple of days. Quote Link to comment Share on other sites More sharing options...
CJ Shearn Posted June 4, 2020 Report Share Posted June 4, 2020 I'm waiting on a disc from Germany, I corresponded with the seller who has a 100% seller rating and the lockdowns are preventing shipping of discs from Germany to the US. Strange, because I received a disc from Taiwan. So he asked I be patient. Quote Link to comment Share on other sites More sharing options...
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