Bandcamp refund

[jlhoots]

I ordered a CD through Bandcamp which was never shipped. Never arrived.

I've contacted the vendor & Bandcamp several times. No one replies. Is this common?

[Kevin Bresnahan]

55 minutes ago, jlhoots said:

I ordered a CD through Bandcamp which was never shipped. Never arrived.

I've contacted the vendor & Bandcamp several times. No one replies. Is this common?

Was it from an artist or a label? I had an artist take a really long time to send the CD to me. I think it was close to year before I got it. He apologized and said he was on tour when my order came in and he forgot to send it.

[jlhoots]

3 hours ago, Kevin Bresnahan said:

Was it from an artist or a label? I had an artist take a really long time to send the CD to me. I think it was close to year before I got it. He apologized and said he was on tour when my order came in and he forgot to send it.

It was through the TRRcollective Bandcamp store, although from a specific artist. I've requested a refund. No reply so far. Supposedly if it didn't arrive by Sept. 1 it was eligible for a refund. Was supposed to ship by Aug. 18. So far it's $20 down the toilet.

[mjazzg]

I've made hundreds of orders through Bandcamp and have had a handful that were delayed beyond the stated delivery date but never not turn up at all I don't think. One recently was 3 months overdue and I had no response from the label so I opened a dispute. This was with Whirlwind Records who I have received very poor and late response on the last three orders with them, given up on them now 

I always pay using PayPal so I have their dispute system as a back up. I have also found Bandcamp dispute facility helpful. But these have been on receipt of damaged goods a lot more than missing.

Could it be missing in the post? Personally I'd give it another week and if it hasn't arrived or you haven't heard (maybe make another contact) then open a dispute.

[kh1958]

The incidence of problems on Bandcamp is low in my experience. I can only think of two problems I have had.

One time a label in the U.K. sent the wrong CD (after a long delay) and did not respond to my message. It was too late for a paypal dispute so I just resolved never to order from that label again and dropped it.

Another time the order did not arrive for a  long period so I messaged the artist. After another delay, he eventually answered and apologized, sending me the CD I ordered plus one other.

 

Edited September 5, 2024 by kh1958

[jlhoots]

What I don't get is why TRRcollective & Bandcamp don't reply to messages.

[rostasi]

I could understand why Bandcamp itself wouldn't be able to respond as quickly as one would want... and, unfortunately, artists/musicians can come across as slack for various reasons. Here's their suggestion at Bandcamp - and yes, I'd always advise tying your purchases to Paypal and/or your credit card in case the order doesn't arrive in a reasonable time.

Edited September 5, 2024 by rostasi

[mjazzg]

1 hour ago, jlhoots said:

What I don't get is why TRRcollective & Bandcamp don't reply to messages.

In my experience BC take at least a week to reply but they do get there eventually. I shudder to think quite how many enquiries they receive in a day, especially as their model is based on them not having control on fulfilment (as in your case). Also, when BC was recently bought out the new owners decimated the staffing levels.

Have you tried contacting TRR directly with the BC order details?

https://www.truthrevolutionrecords.com/contact

Also you could try the public shaming tactic by posting on one of their social media platforms. I have had that work very well before.

Or even seeing if you can contact the artist directly to see if they can nudge the label.

Or, give up and write off the $$. I've done that before too

 

[jlhoots]

3 minutes ago, mjazzg said:

In my experience BC take at least a week to reply but they do get there eventually. I shudder to think quite how many enquiries they receive in a day, especially as their model is based on them not having control on fulfilment (as in your case). Also, when BC was recently bought out the new owners decimated the staffing levels.

Have you tried contacting TRR directly with the BC order details?

https://www.truthrevolutionrecords.com/contact

Also you could try the public shaming tactic by posting on one of their social media platforms. I have had that work very well before.

Or even seeing if you can contact the artist directly to see if they can nudge the label.

Or, give up and write off the $$. I've done that before too

 

I've sent 3 messages to TRR with the BC order number, dates, etc.. No reply. I've sent 3 messages to Bandcamp with all of the info. they require for a refund. No reply.

I clearly won't order from TRR again.

[mjazzg]

13 minutes ago, jlhoots said:

I've sent 3 messages to TRR with the BC order number, dates, etc.. No reply. I've sent 3 messages to Bandcamp with all of the info. they require for a refund. No reply.

I clearly won't order from TRR again.

No. One to put down to experience and move on by the sounds of things 

[clifford_thornton]

11 hours ago, jlhoots said:

It was through the TRRcollective Bandcamp store, although from a specific artist. I've requested a refund. No reply so far. Supposedly if it didn't arrive by Sept. 1 it was eligible for a refund. Was supposed to ship by Aug. 18. So far it's $20 down the toilet.

Artists can be slow; they may not actually have product in hand, or are on tour, etc.. only a few weeks late is par for the course in my book. It is too bad that they haven't responded, however.

[jlhoots]

1 hour ago, clifford_thornton said:

Artists can be slow; they may not actually have product in hand, or are on tour, etc.. only a few weeks late is par for the course in my book. It is too bad that they haven't responded, however.

If they don't have it they shouldn't list it as "ships within 5 days". 

Ordered Aug. 13. That's obviously more than 5 days ago.

Edited September 5, 2024 by jlhoots

[clifford_thornton]

yeah, I have encountered that on Bandcamp before and never trust it to be true. I don't believe I've ever gotten a physical product from a Bandcamp page within two weeks.

[jlhoots]

Still no reply from Bandcamp or vendor. Guess I'm screwed. 

[clifford_thornton]

file a PayPal claim I guess?

[rostasi]

This. ... or if you used your credit card,
you have the right to dispute it.
Just follow the credit card's rules for doing so.
Often, the vendor gets the message and you
suddenly get the product that you ordered.

[jlhoots]

7 hours ago, rostasi said:

This. ... or if you used your credit card,
you have the right to dispute it.
Just follow the credit card's rules for doing so.
Often, the vendor gets the message and you
suddenly get the product that you ordered.

Thanks.

[jlhoots]

Disputed charge claim filed.