Still, the worst box Sony has ever done has got to be the Charlie Christian box with the foam rubber crud all over the CD's from the very first time you take them out of the box. Fortunately, Sony is the only major label (as far as I know) that provides a toll-free customer service number in every CD, and a quick phone call got me 4 brand-new replacement CD's. But still, how could they possibly let that design out the door, and apparently still continue to do so with all the complaints there have been.