It's strange in a way, because the two snafus I've had with Mosaic service (both corrected at Mosaic's expense) happened back in the day when it was a humming operation. But there's been no problem with my recent orders at all. Arrived in a timely way, and quite frankly the sets are now much better protected by bubble wrap. So I agree with Clunky - no apology necessary, at least to me.