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Posted

Of all the categories on the board in which to post, I thought this might be the best place to post this question:

I bought a CD from an reputable eBay seller in Japan which I had sent registered mail. After two weeks of waiting for the disc, I emailed the seler who gave me a "RR" tracking number. I checked the USPS website and found that it was delivered to the US on 12/28/09. I called the USPS which wasn't of any use but figured that the disc is tied up in US customs. Any advice or contact info would be greatly appreciated. I hope it hasn't gone into the abyss/.

Posted

My daughter had a similar experience a feww weeks ago w/non-musical merchandise. It ended up in the "dead letter office" in Atlanta(?). But it took a while to get there. It showed as being in Chicago for a few weeks, and then finally one day, poof! there it was at the DLO. We called, provided the tracking # & a description of merchandise, and we had it at our door in less than 24 hours.

Ask your local PO for their local/regional customer service # and get them to give you the # for the dead letter office. Also get the CS # for the city that your tracking shows as the last stop for your package & call them. It might still be there, or else they might have a record of sending it to the DLO.

My daughter's package - from a reputable retailer of anime figurines, etc - had been shipped with a label that had not been addressed! I guess that Japan postal figured that the USPS would handle it, and I guess they were right! Once it went as far as it could in the US, I they hold it for a set period and then ship it to the DLO. After it hits there, it sits for I forget how long (30 days maybe?) & then is discarded. So follow the trail, get phone #s of the people & places that have actually held or will hold your merchandise, and follow up regularly. Odds are not too terribly bad that your package can be found if you just get in touch with the right place - which your local PO is not going to be, not now. Don't give up, but don't dally either.

Good luck!

Posted

It probably is tied up in customs, but you should try your local post office, ask to speak to a supervisor, give him/her the registered tracking #, and see what they can find out. If it was a registered package and it did arrive in the U.S., chances are 99% that you will receive it.

Posted

FWIW, my daughter got the "probably tied up in customs" response up until the day it showed up at the DLO.

She orders from this particular retailer on the average of once a month and knew the typical turnaround time, therefore that something was wrong. Sure enough, the people had not addressed the package. How much more wrong can you get than that!?!?!

I still don't understand how it got out of Japan like that...

  • 2 weeks later...
Posted

I just got a copy of The Minimalism of Erik Satie in the mail from an ebay auction and the disc was broken completely in half :angry:

So annoyed. I have been looking for this forever and managed to get it at a reasonable price.

SIGH.

Posted

I had won a TOCJ of Ralph Sharon's Bethlehem Album "Thinking Man's Jazz" from a reputable seller in e-bay Germany. After a month, it had not arrived. I won (and received) in the interim another CD from the same seller. Seller gave me a quick refund w/o any questions. Six months later, the CD arrived, package undamaged; it had been shipped air shipping, properly addressed and mailed when the seller represented. I then repaid the seller (I had told this story before somewhere else on this board, so forgive my repeating it). Hopefully it will show up.

  • 2 weeks later...

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