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Posted
4 minutes ago, felser said:

I do, have bought hundreds of cd's from them, no issues.

I've ordered a couple of out of print CDs from them that they said that they had in stock and they didn't. I have not problems with them for in print stuff though.

Posted
1 hour ago, bresna said:

I've ordered a couple of out of print CDs from them that they said that they had in stock and they didn't. I have not problems with them for in print stuff though.

Years ago, I placed an order with importcds and they mistakenly sent me the wrong item. Dealing with "customer service" was a nightmare. After much hassle and long delay, the matter finally got resolved.

As a result, I avoided them for quite a while. But in recent years I've purchased many cds from them (have developed a dislike of Amazon, and importcds has good prices), mostly direct or through eBay, no problems whatsoever.

  • 2 weeks later...
Posted

Damn. I jinxed myself.

Recently ordered 3 CDs from importcds. They sent me the correct titles, but 2 CDs and 1 LP.

Now I have to return/exchange the LP. Likely will be a nightmare and cost me a bundle in shipping.

Back to the penalty box for them.

  • 3 weeks later...
Posted

To my surprise, the importcds problem was resolved relatively easily.

After only one wasted e-mail exchange with a non-English-speaking bot (or "customer service" subcontractor), on the second try they sent me a postage-paid label to ship back the LP. Once they received it, my card was promptly refunded. Much better experience than my previous shipping error go-round.

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