I used to order from Jazz Messengers. Always friendly & helpful. The problem (for me) is that the way they were shipping, our mail delivery person wouldn't leave the package because a signature was required. FWIW, Jazz Messengers was requesting the signature. They'd leave a slip in my (semi-rural, no delivery to the door) mail box. I would then have to drive downtown (20+ mile round trip) & stand in line at the post office to sign for it. Thus, haven't ordered from them since the pandemic began.