That's why I've been sticking ordering from Mosaic. Legendary customer service including replacing a defective disc in one set many years after purchase.
I have no problems with buying direct from Mosaic. In fact over the years I have bought over 40 sets from them. However I do object to getting stuffed with a significent additional charge for VAT and "Collection?". In the past the collection of these charges has been a bit "hit and miss" but I find that nowadays anything I buy from outside the EEC invariably gets caught in Customs and incurs both a charge and a delay. Why not buy from within the EEC and get rid of the hassle?
I agree - eight quid for the post office to collect four? It's OUTRAGEOUS!!!!
mg
Actually, since the poor quality of postal service over here I prefer Mosaic with UPS or other private shipping, the last bunch of sets, 4, I spent exactly the same, the calculation is above. And I get them in a week to my door.