Good luck, I haven't quite figured out their return system. They tell you to send it back in the box it came in, but they also tell you to send it to a different address. Not quite clear who pays, where it should go, etc. Customer service is spotty, but they advised me that it can take 4 weeks for returned items to be credited.
I ordered a Joe Cocker box set and it came within 5 days of placing the order. Guess nobody else wanted it . It seems that if it is not a high demand item, it will ship ASAP. O/W, you have to wait...and wait... OTOH, as has been noted, great price.