Edward, that's what I did. We'll see if they get back to me.
I'd call them:
317-692-9200
And ask to speak to a supervisor.
Ron, been there done that, twice already. They refused to pass me on to a supervisor. The first time I was angry about it. The first time she promised me that they would contact me by mail. The second time he promised me that they would call me within 36 hours. (They didn't.)
You will note that my access to the website was cancelled Dec. 22, but it was not until Jan. 21 that they informed me of what was up. Pretty poor organization all the way around, it seems to me.
Maybe it's time to organize a boycott.