I have never had to return anything to them, but they are producing a lot of CD-R's at this point and selling them as CD's. I placed a couple of big orders a couple years ago picking up a lot of Hank Crawford/Fathead Newman/Les McCann etc. from their Collectables label at $2.98-$4.98, so I was OK with some (maybe 20%) being CD-R's, at that price point. Their big warehouse is about 10 minutes from my house. This area (suburban Philly) has been hit pretty hard by Covid-19 and is still largely shut down, so your return may be sitting in a pile of unopened mail. Also, I doubt they were doing very well as a company even before that, as they seem to be grossly overstocked from what I can tell. They've been desperate to dump inventory for years and years, a lot of clearance sales.