fasstrack, the woman was obviously an asshole. Anyone who lectures a kid like that using a person who is present as an example is just a complete asshole, even if you had been guilty of whatever act she thought you were guilty of. (Sounds like to me that you were guilty of the incredibly heinous act of not realizing that, as a service provider, you are obligated to kiss ass and take any shit offered; I have that experience about once a month on my present job, but I've had worse jobs, too. ) Anyway, as far as her 'playing the race card', just remember that it's hard for a person to admit to themselves that they're being an asshole, particularly when they are regularly guilty of that (as, I'm willing to bet, this woman is), so the obvious action is to blame someone else. We all do it; some just do it all the time. At this point, "you're doing it because I'm black" has about as much content as "the moon is made of green cheese". In other words, don't let it worry you, even though, as a good person, you can't help but let it worry you...