I've never had a problem with moviemars, have ordered probably 100 items (CD's/DVD's) from them over the years. I have had minimal (like 2 or 3) issues with importcds, always immediately acknowledged and addressed by them, and I'm sure I've probably ordered 1000 CD's from them, and they remain my go-to, either from ebay (best to bundle small items for their 20% offers) or directly from their web site (best for large items of $25 or more). I also did well with caiman.com back in the day. I guess we each have our own experiences, and understandably shape those into a narrative. USPS can make me crazy at times, but it all almost always works out with a little patience. Tell you who really makes me crazy, is US Customs, who sit on packages for a week.