Duplicate Shipment From Overseas Label - How Would You Handle It?

[Ken Dryden]

This week I received two shipments on back to back days from The Lost Recordings, though I only ordered one copy of each release. I contacted them and asked for their FedEx number, and they responded that I would have to prepay to return it and they would credit me on a future order or refund the shipping charge on my credit card.

There are several issues I have with this reply. One is I had to supply a new box, neither one was in any shape to be reused, two, I seem to be taking the risk in case the returned package is lost or stolen and I get stuck filing insurance claims.

I am tempted to reject their solution and ask for a better one, like my getting an estimate from FedEx, ask them to refund my credit card that amount, then I will ship the box.

How would you reply to this situation?

[Stompin at the Savoy]

You should not be responsible or have to pay extra for an item they shipped by mistake.  How to resolve it depends partially on the amount.  Big amount I guess be a mensch and try to figure out some equitable way to send it back without you being out of pocket.  Less than $50 or something - in my opinion they should just eat it.

[Ken Dryden]

I stopped by FedEx today and learned it would cost nearly $290 to return this duplicate order to this French label. Looks like I am stuck with them at their expense. I am not risking the combination of the USPS and French mail at my expense.

[Stompin at the Savoy]

Maybe advise them it's available any time they want to pick it up!

[felser]

I would put to them that it's their mistake, that you are doing them a solid by offering to return the stuff,  that they need to take responsibility for the cost and logistics of the arrangements if they want it back, and that you need a solution in x number of days.