ghost of miles

Mosaic's Black and White label box set

267 posts in this topic

7 hours ago, 2scoops said:

The carrier they are using, Asendia, get dreadful reviews on Trustpilot. I'm still waiting for order to ship, a week after being notified. 

Almost 2 weeks (July 15) since my box was supposed to have been sent plus the tracking number when placed into the Asendia site repeatedly has come back as "Item Not Found". Anyone else from Australia had any better luck?

Share this post


Link to post
Share on other sites
9 hours ago, romualdo said:

Almost 2 weeks (July 15) since my box was supposed to have been sent plus the tracking number when placed into the Asendia site repeatedly has come back as "Item Not Found". Anyone else from Australia had any better luck?

Have you tried the universal tracking - parcelsapp.com? It gives more information than the Asendia site although my tracking hasn't ben updated since 19 July.

Share this post


Link to post
Share on other sites

My tracking number gave me no relevant info for nearly two weeks. . . and when I got a response from Fred it was with a different tracking number and was out for delivery. Have you used the contact page from Mosaic? That was where and how I finally got a response.

Share this post


Link to post
Share on other sites
On 22/7/2022 at 0:48 PM, RiRiIII said:

Amazing speed. Arrived 2 days later. #0940

Indeed. Arrived in less than two days, from Spain to Italy! Wonderful set.

Share this post


Link to post
Share on other sites
6 hours ago, jazzbo said:

My tracking number gave me no relevant info for nearly two weeks. . . and when I got a response from Fred it was with a different tracking number and was out for delivery. Have you used the contact page from Mosaic? That was where and how I finally got a response.

I have sent an email to Fred and repeated again via the contact form, so far no response.

Share this post


Link to post
Share on other sites

Sorry to hear that. Hope he responds soon. Took two days to hear from him in my case.

Share this post


Link to post
Share on other sites
5 hours ago, Fred said:

Indeed. Arrived in less than two days, from Spain to Italy! Wonderful set.

Same here, Barcelona to Paris. On CD1, great sound, and already impressive variety. Thick booklet with interesting pictures.

Share this post


Link to post
Share on other sites

Mine arrived out of the blue this morning. I'd only heard yesterday that it was in transit (generic email from Fred apologising that tracking numbers wouldn't work). I'd not received any tracking number or any email from Mosaic confirming my purchase. I was pretty relaxed as things usually work out but Mosaic's system seems not to be working so well. Luckily Fred is quick to respond but I'd rather not bother him and risk appearing too paranoid about lost orders etc. Anyway enjoying disc one. I've a couple of B&W 78s somewhere but neither sound as good as the transfers here.

Share this post


Link to post
Share on other sites

Interesting to read that, thanks for the input. That explains why my tracking info hasn't updated. Fingers crossed mine arrives in the next day or so.

Out of interest, did you have to pay any customs/VAT fees etc?

Share this post


Link to post
Share on other sites

Anybody else have an order for the Black and White set that is still listed as ‘processing’? Have sent an email to Mosaic and am awaiting a response. I’m not in a huge rush, but I can’t recall any other pre-order taking this long to ship. 

Share this post


Link to post
Share on other sites
53 minutes ago, street singer said:

Anybody else have an order for the Black and White set that is still listed as ‘processing’? Have sent an email to Mosaic and am awaiting a response. I’m not in a huge rush, but I can’t recall any other pre-order taking this long to ship. 

I got an email from Fred without asking about my order:

Thank you very much for the order.

Unfortunately the tracking # sent is not valid. Your order has been processed and shipped and is now in your country. Your package should be out for delivery from your local post office within the next few days.

Apologize for the inconvenience.

Regards,

Fred

Share this post


Link to post
Share on other sites

Posted (edited)

Mosaic outsourced their shipping a few years ago. For European orders they use Asendia, a joint venture launched by French La Poste and Swiss Post, and they (Asendia) cooperate with USPS. European orders are sent in bulk from the US to a central point overseas, from where each order is forwarded to its ultimate destination. To be honest I'm not too impressed with the service Asendia provides, it took a long time for my order to even leave the "processing" stage. Dutch Post informed me that they plan to deliver the set Thursday morning, after some delay. Finally...

Edited by J.A.W.

Share this post


Link to post
Share on other sites
11 hours ago, 2scoops said:

Have you tried the universal tracking - parcelsapp.com? It gives more information than the Asendia site although my tracking hasn't ben updated since 19 July.

thanks for the tip - tried it with no luck - I suspect that code is actually not a tracking #

Share this post


Link to post
Share on other sites
10 hours ago, 2scoops said:

Interesting to read that, thanks for the input. That explains why my tracking info hasn't updated. Fingers crossed mine arrives in the next day or so.

Out of interest, did you have to pay any customs/VAT fees etc?

Not yet . The parcel doesn’t appear to passed through customs but I’m wary of celebrating as in the past I’ve received requests from the carrier (DHL as I recall) to pay up. Interestingly the declared value of the set was set at $150 whereas to date Mosaics have had a declared value of around $30.  Despite Brexit it’s probably time to switch to Jazzmessengers for my mosaic sets. It’s a pity as I’ve always wanted to support Mosaic directly.

Share this post


Link to post
Share on other sites

Mine was delivered by Royal Mail, without a customs bill, and in my experience they only ever bill in advance for customs so if it was delivered without a dreaded grey slip then you should be ok. 

Share this post


Link to post
Share on other sites

Had to pay 41,71 euro's taxes and what have you. But my set will be delvered tomorrow.

Share this post


Link to post
Share on other sites

Posted (edited)

4 hours ago, miles65 said:

Had to pay 41,71 euro's taxes and what have you. But my set will be delvered tomorrow.

That's exactly the amount (21% VAT + 4 euros handling fee) I paid on Monday. Dutch Post told me on Monday it would be delivered the next morning: nothing; the next few days the same thing happened. This morning they notified me the set would be delivered tomorrow morning. I'll believe it when I see it...

Edited by J.A.W.

Share this post


Link to post
Share on other sites

Posted (edited)

Isn't Marshal Royal playing clarinet rather than alto on some of the McVea cuts or has my hearing deteriorated even more than thought?   The personnel listings only show him on alto. 

Edited by medjuck

Share this post


Link to post
Share on other sites

Royal frequently doubled on clarinet, so that's quite possible.

Share this post


Link to post
Share on other sites
1 hour ago, medjuck said:

Isn't Marshal Royal playing clarinet rather than alto on some of the McVea cuts or has my hearing deteriorated even more than thought?   The personnel listings only show him on alto. 

I have some nice clarinet solos by Royal w McVea on one of those Swedish compilations, sounds very plausible...

Share this post


Link to post
Share on other sites

I think you can hear Roayal's clarinet w/Basie on "April In Paris" for one example, one of the bridges. It's not like the charts would have him on it all the way through, it's jsut a color.

Share this post


Link to post
Share on other sites
20 hours ago, J.A.W. said:

. This morning they notified me the set would be delivered tomorrow morning. I'll believe it when I see it...

Postponed til Tuesday

Share this post


Link to post
Share on other sites

Posted (edited)

46 minutes ago, miles65 said:

Postponed til Tuesday

Mine has just arrived, 5 days after I paid VAT. In my experience it usually takes that long for Dutch Post to receive the item from Customs after VAT and the handling fee have been paid.

Edited by J.A.W.

Share this post


Link to post
Share on other sites

Posted (edited)

On 7/29/2022 at 0:58 PM, J.A.W. said:

That's exactly the amount (21% VAT + 4 euros handling fee) I paid on Monday. Dutch Post told me on Monday it would be delivered the next morning: nothing; the next few days the same thing happened. This morning they notified me the set would be delivered tomorrow morning. I'll believe it when I see it...

 

6 hours ago, J.A.W. said:

Mine has just arrived, 5 days after I paid VAT. In my experience it usually takes that long for Dutch Post to receive the item from Customs after VAT and the handling fee have been paid.

 

On 7/29/2022 at 8:35 AM, miles65 said:

Had to pay 41,71 euro's taxes and what have you. But my set will be delvered tomorrow.

Nice!

NB: after all the JazzMessengers cost was lower: 189 < 221,3 (=179,6+37,7+4)

Edited by RiRiIII

Share this post


Link to post
Share on other sites

Posted (edited)

9 hours ago, RiRiIII said:

 

 

Nice!

NB: after all the JazzMessengers cost was lower: 189 < 221,3 (=179,6+37,7+4)

I'll be ordering Mosaics from JazzMessengers again from now on. I was tempted by the pre-order price Mosaic was offering, that's why I ordered the B&W set directly from them, but seeing that JM's price was roughly the same pre-VAT I wish I had ordered it from them and saved me the hassle - and extra cost. Oh well.

Edited by J.A.W.

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.