Dave James Posted February 8, 2009 Report Posted February 8, 2009 About a month ago, I ordered the Tony Williams Select. When it arrived, I realized I already owned it. I contacted Mosaic to see if I could return the Williams and order another Select in its stead. No problem. I asked them to substitute the new Denny Zeitlin. Again, no problem. On Thursday, I received the package, but when I opened it, I saw that in addition to the Zeitlin, they had also sent me the John Handy Select. What is the right thing to do? Up over and out. Quote
ejp626 Posted February 8, 2009 Report Posted February 8, 2009 Doesn't strike me as that complicated (if it were Walmart, well maybe a different story). Either you decide you like the Handy and pay for it, or you contact them and ship it back to them (and ask for the return postage as credit to your account). Quote
BillF Posted February 8, 2009 Report Posted February 8, 2009 Let them know. They deserve that sort of customer loyalty. Quote
T.D. Posted February 8, 2009 Report Posted February 8, 2009 Definitely contact them and let them know of the mistake. I expect that they'll send you a prepaid mailer, so that you won't have to pay (even temporarily) for any extra postage. (That's what Berkshire Record Outlet has done for me in the past, and Mosaic's customer service should be at least as good. ) Quote
Free For All Posted February 8, 2009 Report Posted February 8, 2009 Mosaic, more than just about anyone, has done right by me enough that I would fess up for their mistake. I would do the same for the likes of Newbury. If you end up buying & not wanting the Handy, let us know and I'm sure someone here will jump on it! Inasmuch as you're baring your soul to the board, it sounds like you've already decided to do the right thing. Cheers! Quote
Fred Posted February 8, 2009 Report Posted February 8, 2009 About a month ago, I ordered the Tony Williams Select. When it arrived, I realized I already owned it. I contacted Mosaic to see if I could return the Williams and order another Select in its stead. No problem. I asked them to substitute the new Denny Zeitlin. Again, no problem. On Thursday, I received the package, but when I opened it, I saw that in addition to the Zeitlin, they had also sent me the John Handy Select. What is the right thing to do? Up over and out. Do the right thing. I received from Mosaic's staff any kind of help and availability. But I do the same with Amazon... Quote
papsrus Posted February 8, 2009 Report Posted February 8, 2009 Agree with all the above. From a selfish standpoint, you likely won't enjoy it (or at least, won't enjoy it as much as you could) if you simply keep it and say nothing. Quote
tranemonk Posted February 8, 2009 Report Posted February 8, 2009 I would have to concur... They have been OFF the charts when it comes to customer service.... :excl: Now if it had happened with Amazon.com or target.com or something like that... I'd keep it... :rolleyes: but given that it's Mosaic... call them... that's my 2 cents... Let them know. They deserve that sort of customer loyalty. Quote
medjuck Posted February 8, 2009 Report Posted February 8, 2009 I concur with everyone else. They once sent me the liner notes for the Port Of Harlem Jazzmen Lp when I hadn't been able top buy it before it was oop but had the Blue Note cd. Quote
PHILLYQ Posted February 8, 2009 Report Posted February 8, 2009 For all the good they do and how well they treat customers it seems only fair to return the extra set or offer to pay for it if you want to keep it. Quote
kh1958 Posted February 8, 2009 Report Posted February 8, 2009 The right thing to do is to keep the Handy set and pay for it. Quote
Tom 1960 Posted February 8, 2009 Report Posted February 8, 2009 Those guys work real hard and provide a great service to us jazz fans. We're very fortunate. I'm sure by now, you know what to do. Quote
Swinging Swede Posted February 8, 2009 Report Posted February 8, 2009 Or... you could rip the CDs, post them on a blog, and then sell the set. Quote
jazzbo Posted February 8, 2009 Report Posted February 8, 2009 You won't want that set Dave. . . it has uncredited "singing" by Keith Jarrett on every track. Quote
Christiern Posted February 8, 2009 Report Posted February 8, 2009 You won't want that set Dave. . . it has uncredited "singing" by Keith Jarrett on every track. Not to mention two vocal duets with Cecil Taylor. Quote
NIS Posted February 8, 2009 Report Posted February 8, 2009 If ethical is a word you want to be associated with, you don't have a dilemma. Quote
J.A.W. Posted February 8, 2009 Report Posted February 8, 2009 (edited) Some people at Mosaic are reading this forum, so they know by now... Edited February 8, 2009 by J.A.W. Quote
Dave James Posted February 10, 2009 Author Report Posted February 10, 2009 Just to bring this full circle, I contacted Mosaic to make them aware of their shipping mistake. They offered to sell me the Handy Select for $35.00, an offer I gladly accepted. Up over and out. Quote
papsrus Posted February 10, 2009 Report Posted February 10, 2009 I'd send them an extra $10 and try to keep this thing going! Quote
RDK Posted February 11, 2009 Report Posted February 11, 2009 I hope this doesn't become a habit. If they send me sets "by mistake" and my conscience gets the best of me... I'd go broke! Quote
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