Bluesnik Posted July 16, 2017 Report Posted July 16, 2017 10 hours ago, Clunky said: I got notification from Mosaic that my order of the James P Johnson set it ready to ship Me too, plus the Eddie Condon set I added to that order. Quote
Niko Posted July 16, 2017 Report Posted July 16, 2017 5 hours ago, AllenLowe said: btw, I don't think their problems are being caused by the Gazette. of course it's not a cause for the problems, it's just a strong indicator that they misperceive the problems... for instance: if you have a high quality product to sell (which they do) you don't advertise that one to me with a freebie that I could recreate in higher quality in 25 minutes max. I don't hate anyone and I actually like Mosaic quite a bit... I'm just trying to help, knowing that if I post something valuable here it will find its way... and if not, then I probably didn't. Quote
Stonewall15 Posted July 17, 2017 Report Posted July 17, 2017 I had a very good experience with Mosaic customer service. I recently bought a Mosaic set. When it was delivered one corner of the box was crushed- probably due to USPS poor handling. Fortunately the CDs were OK. I called Mosaic (actually talked to a human) and told them of the problem. I received a replacement box within a week. Hats off to them! Quote
erwbol Posted July 17, 2017 Report Posted July 17, 2017 1 hour ago, Stonewall15 said: I had a very good experience with Mosaic customer service. I recently bought a Mosaic set. When it was delivered one corner of the box was crushed- probably due to USPS poor handling. Fortunately the CDs were OK. I called Mosaic (actually talked to a human) and told them of the problem. I received a replacement box within a week. Hats off to them! Better packaging probably would have prevented such damage in the first place. They are always very friendly and generous in solving such issues, but that's beside the point. Quality control and prevention is what's lacking. Quote
Big Beat Steve Posted July 17, 2017 Report Posted July 17, 2017 @Stonewall (and others in a similar situation): Of course that's good follow-up and quite commendable. But wouldn't it be better still if they used bullet-proof packaging in the first place to avoid all this to and fro and replacement mailing etc. to EVERY extent possible? If you figure in this extra outly this means to THEM then this cannot possibly improve their bottom line either. AGAIN this seems to boil down IMO to straightening out the shipping department. Quote
Scott Dolan Posted July 17, 2017 Report Posted July 17, 2017 Please! We're not suppose to discuss glaringly obvious deficiencies that affect their bottom line! Quote
Scott Dolan Posted July 17, 2017 Report Posted July 17, 2017 My Benedetti box had a few minor crinkles in it, but not enough to compel me to ask for a replacement. I can also confirm that it was packaged quite well. Which leads me to believe the damage was done prior to the actual shipping. Quote
Tom 1960 Posted July 17, 2017 Report Posted July 17, 2017 I ordered the Beehive set last Tuesday, it arrived today. Quote
Scott Dolan Posted July 17, 2017 Report Posted July 17, 2017 Please give a review when you can. It's the next box I plan on purchasing. Quote
Ed S Posted July 20, 2017 Report Posted July 20, 2017 As of today, 10 of the 26 sets Mosaic has on its website are either running low or last chance. A few are currently on back order. Several have said it above or in other threads, but this has all the looks of a going out of business sale. I'll be curious to see how soon many of the sets that were recently back ordered and recently repressed (e.g. Mingus, JPJ, Savoy) - hit the last chance list. Just got the notice that the JPJ and Mingus sets are coming my way and am glad that they - along with the Savoy, were repressed. Not much action on the coming attractions front. I know of the Edwards set, but don't know the status. I'd be happy if they went to a subscription thing or a reduced output/packaging change/whatever if there is still interest on their part. If not, it's been a great run... Quote
Big Beat Steve Posted July 20, 2017 Report Posted July 20, 2017 I wonder if Jazz Messengers will get the JPJ box set in stock again. Quote
J.A.W. Posted July 20, 2017 Report Posted July 20, 2017 (edited) 7 hours ago, Big Beat Steve said: I wonder if Jazz Messengers will get the JPJ box set in stock again. They told me they will (and also the Clifford Jordan), but they will be closed for a summer break until late August (it's very hot in Spain). 10 hours ago, Ed Swinnich said: As of today, 10 of the 26 sets Mosaic has on its website are either running low or last chance. A few are currently on back order. Several have said it above or in other threads, but this has all the looks of a going out of business sale. I'll be curious to see how soon many of the sets that were recently back ordered and recently repressed (e.g. Mingus, JPJ, Savoy) - hit the last chance list. Just got the notice that the JPJ and Mingus sets are coming my way and am glad that they - along with the Savoy, were repressed. Not much action on the coming attractions front. I know of the Edwards set, but don't know the status. I'd be happy if they went to a subscription thing or a reduced output/packaging change/whatever if there is still interest on their part. If not, it's been a great run... If they were going out of business, they wouldn't be planning a Teddy Wilson set for early next year. Which Edwards are you referring to? Edited July 20, 2017 by J.A.W. Quote
J.A.W. Posted July 20, 2017 Report Posted July 20, 2017 (edited) 1 hour ago, JSngry said: Which Edwards? Seriously? Yes, seriously; I'm not an American and I have no idea whose photo that is. Maybe I missed something, but I also have no idea which Edwards Mosaic set Ed Swinnich was referring to. Edited July 20, 2017 by J.A.W. Quote
BFrank Posted July 20, 2017 Report Posted July 20, 2017 4 hours ago, J.A.W. said: Yes, seriously; I'm not an American and I have no idea whose photo that is. Maybe I missed something, but I also have no idea which Edwards Mosaic set Ed Swinnich was referring to. Douglas Edwards: a "vintage" CBS news reporter. Quote
J.A.W. Posted July 20, 2017 Report Posted July 20, 2017 (edited) 1 hour ago, BFrank said: Douglas Edwards: a "vintage" CBS news reporter. Thanks. Apparently someone thinks it's funny to make a fool out of me, but seeing who it was, I don't care. Edited July 20, 2017 by J.A.W. Quote
Niko Posted July 20, 2017 Report Posted July 20, 2017 (edited) I guess I'm on ignore for previous misdeeds (which is fine with me)... but be that as it may: I think jsngry just wanted to underline/emphasize your question and did so with a funny picture... (I didn't get that joke either...) imho (and maybe I missed something) either "Edwards Mosaic" is a typo (most likely in "Edwards") or it means "Teddy Edwards Mosaic" which could be fairly exciting... (The legendary session with Don Sleet and Daniel Jackson playing Ornette recorded by Lenny McBrowne's wife ?!?! and more...). edit: the relevant portion of Lord's musicians list https://lordisco.com/musicians/E2.html Edited July 20, 2017 by Niko Quote
JSngry Posted July 20, 2017 Author Report Posted July 20, 2017 I never try to make a fool out of anybody. What they do with themselves is beyond my interest and/or control. ED Edwards, dammit! A KILLER set just waiting to happen! Quote
Scott Dolan Posted July 20, 2017 Report Posted July 20, 2017 Just change the border to black and they've already got the cover! Quote
Ed S Posted July 20, 2017 Report Posted July 20, 2017 (edited) Hans, I was referring to the new Teddy Wilson set that was announced some time ago. I think I got my Teddys mixed up. Sorry about that. I have not seen any anticipated release dates or pre-order notices, so I'm unsure if it is still in the works. If it is, that's great news. I'd be happy with a Mosaic Records still putting out a couple of sets a year BBR, The thing I know I'd like answered is how many back ordered sets they did order. I think it's honorable of them to have had the back ordered sets repressed as there were customers like me who had placed orders for them. Their original communications had cast some doubt on JPJ, Mingus and a couple of others. But I think that orders placed for them convinced them that just dropping them from the catalog. Assuming they did order the minimum of 250 sets, I guess it will be interesting to see if they simply let the go the last chance route. Maybe going out of business was too strong a statement, but it seems they are at least reducing the size of the catalog and inventory. We'll just have to see where this all goes. Edited July 20, 2017 by Ed Swinnich Quote
lipi Posted July 21, 2017 Report Posted July 21, 2017 14 hours ago, J.A.W. said: Thanks. Apparently someone thinks it's funny to make a fool out of me, but seeing who it was, I don't care. Awww, c'mon. You don't need our help for that. More seriously: you can do a Google image search on the picture, and it will correctly identify it for you. Quote
Big Beat Steve Posted July 21, 2017 Report Posted July 21, 2017 (edited) 3 hours ago, lipi said: you can do a Google image search on the picture, and it will correctly identify it for you. Probably. But overall THAT "Edwards" person is irrelevant and immaterial today. So why fuss about this in any direction anyway? Edited July 21, 2017 by Big Beat Steve Quote
gmonahan Posted July 21, 2017 Report Posted July 21, 2017 Someone REALLY needs to find out about the Goodman set for Jim! gregmo Quote
David Ayers Posted July 21, 2017 Report Posted July 21, 2017 2 hours ago, gmonahan said: Someone REALLY needs to find out about the Goodman set for Jim! gregmo He could call them. If, er, you know, he has phone privileges... Quote
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