Click HELP.
Then go to ORDERS, SHIPMENTS, AND RETURNS.
Click on "I RECEIVED A DAMAGED CD. WHAT SHOULD I DO?"
At the top:
Click on 'Order and Billing Issues'
From the Select One box;
Pick your order#
Click NEXT.
A screen should appear that has all the CDs that you selected in your order. On the selection that you had a problem with, pull down the screen for YOUR ISSUE and RECOMMENDED ACTION.
Add a description of the action you want in the box at the bottom and then hit SEND.
If they don't respond to your complaint, do a follow-up message in a couple of weeks.
You can check you account to see if they have reshipped the CD.
Good luck.