Hey Kids, Have You Heard The News? MOSAIC's IN TROUBLE!!!

[jlhoots]

1 hour ago, medjuck said:

I got an e-mail which said (amongst other things):

 

We had a very strong response to our offerings over the last few days and want to thank you for your support!

Please note that we are behind in shipping and we expect to ship your order in the 5 - 7 days.

Unpleasant!!

[John Tapscott]

Holey Moley! My order arrived today with not a penny added in fees.  Actually haven't paid extra fees in nearly twenty years. Just finish listening to a few things I have out then I'll dive right in!   

Edited May 31, 2017 by John Tapscott

[HutchFan]

For what it's worth: I didn't get any shipping notice whatsoever on my recent order. But I got it fine. It took a little more than 2 weeks to arrive. 

[Rooster_Ties]

2 hours ago, HutchFan said:

For what it's worth: I didn't get any shipping notice whatsoever on my recent order. But I got it fine. It took a little more than 2 weeks to arrive. 

That was about my same experience getting the Bee Hive set a couple weeks ago - about 2 weeks and maybe a day or two. Didn't get a shipping notice per se, but I think I did get an email to the effect that it was in the shipping dept's hands and that it would ship in 5-7 days.

If their communication isn't 100%, especially with this influx of orders, no great worry far as I'm concerned.

I'm just glad they're getting enough increased business that they're kind of backed up in shipping for a change.

[medjuck]

20 hours ago, jlhoots said:

Unpleasant!!

Huh?  What's unpleasant about it? 

[Scott Dolan]

Yeah, looks like we all received the same standard message, as well as no true shipping notice/tracking number. No biggie. 

[Ken Dryden]

No shipping notice, though Scott Wendell answered my email and told me when he thought my order was shipping. It arrived in 6 days (today), though the fulfillment house substituted an Armstrong and a Condon boxed set in place of the single CDs I ordered to go with the Dean Benedetti collection of Charlie Parker. I guess the shippers really were "in the weeds."

Speaking of bad translations, etc., I once contacted a Japanese label which booted some Capitol recordings of Nat King Cole, even using some that had overdubs added at a later date. The label owner really took offense, but it was clear from Nat King Cole's discography what this incompetent fool had done. To top it off, the music was dubbed off some worn reissue LPs, not the masters.

[Scott Dolan]

I emailed Scott, and he sent me a tracking number later that day. But, my box was already waiting at my door before I sawmthe email. 

[JSngry]

1 hour ago, Ken Dryden said:

No shipping notice, though Scott Wendell answered my email and told me when he thought my order was shipping. It arrived in 6 days (today), though the fulfillment house substituted an Armstrong and a Condon boxed set in place of the single CDs I ordered to go with the Dean Benedetti collection of Charlie Parker. I guess the shippers really were "in the weeds."

 

And that's the kind of Old School Lovable Analog World Screw-Up that will have your business on the Last Chance List if it happens too often...like when they sent me a Pendulum Select instead of an Akioshi/Tabackin. They told me to keep the Pendulum at no charge, but I think I insisted on paying for it, because, you know, shit ain't free, and I'm not somebody in the promotional/distributional lane/chain, so that's not my prerogative. But I was like, geez, guys take my money in return for merchandise, please, and they were like, no, no it's ok, and now we're all like, yeah, well, nice while it lasted, etc. shame that had to happen.

I mean, I know I need to get paid, I don't know about anybody else, but I need to get paid. #niceworkifyoucanavoidit

[Scott Dolan]

Yep.

And these stories are all too common...HERE! And in this case "small sample size" is actually quite pertinent to the overall conversation. It'd be one thing if ONE poster here said, "eh, they sent me the wrong shit once back in '97..." But this seems to be an ongoing, and by most accounts, wide spread problem with them. 

Hey, I can dig a freebie fuck up. But when it becomes part of your business model, well...business probably ain't going to go all that well. 

[Ken Dryden]

I'm not about to cheat a company because they made a mistake and shipped me two boxed sets retailing for a total of $285 instead of two individual CDs. It sounds like their shipping partner has some "'splainin'" to do... That is a potentially disasterous series of shipping errors, just from this thread.

 

[Scott Dolan]

The problem is that the shipping partner seems about as interested in explaining it as Mosaic is to hearing it. 

That's a lethal combo. 

[JSngry]

It's really not my business (literally and figuratively) but there's got to be some legalese in the paperwork (are they incorporated?) that gives the principals some kind of soft-er landing if and when they close up shop for good. I get altruism and not being in it just for the money, really I do, but...what happened to that Blue Note(?) half-ownership stake? I can't believe that those two guys are just going to go out of business like a broke-dick dog, not at their age. Really, I hope that is not going to happen, and I hope that that accounts for a little (or more) of the extreme generosity over the years. Don't nobody need to be that nice otherwise.

[ElginThompson]

Received shipping notification on the Savoy Bebop set. 

[miles65]

Eddie Condon/Bud Freeman and Chick Webb/Ella sets arrived today. No packing issues.

[David Ayers]

On 31 May 2017 at 11:00 PM, Ken Dryden said:

I'm not about to cheat a company because they made a mistake and shipped me two boxed sets retailing for a total of $285 instead of two individual CDs. It sounds like their shipping partner has some "'splainin'" to do... That is a potentially disasterous series of shipping errors, just from this thread.

 

That might be the retail value but the manufacturing cost is not very much...

[sidewinder]

2 hours ago, David Ayers said:

That might be the retail value but the manufacturing cost is not very much...

It's still $285 of lost business which Mosaic can ill afford to lose. Jeez !

Edited June 3, 2017 by sidewinder

[Scott Dolan]

And all their fault. 

Though, they seemingly don't care. 

[Ken Dryden]

Regardless of the manufacturing cost, when you have shrinkage, it ends up costing around 10 times the lost dollar amount to make up for it, as a rule of thumb.

In any case, I contacted Scott and UPS arrived the next day with a prepaid return label to get it back to them. Scott told me that the fulfillment house will have to eat the related costs, not Mosaic.

 

Edited June 3, 2017 by Ken Dryden

[Scott Dolan]

Great. That'll just drive up shipping costs on our end. 

[JSngry]

You'd need to know both the terms and the duration of the current contract between Mosiac and the shipper to be certain about that. Sounds like Cost Center Bingo to me, in which case it might be as simple as shipping staff gets fewer hours next/month/week/whatever. Or that somebody gets to claim a loss that they don't mind claiming. Or maybe this shipping fulfillment place has other clients that bring in enough more bucks to not make it matter. Actual money and numbers are two things that only sometimes coincide.

If we're talking contractors/vendors here and how that money works, geez, the options are infinite. And Mosaic's future life is very likely not.

[Scott Dolan]

Yeah, all great points. 

[WarpedOrb]

I received one of my orders on Friday; the Getz vinyl and it was well wrapped in bubbles. Maybe they were hearing complaints.

 

Waiting for a second order - this one took 2 days short a month so I'm not holding my breath.

 

On the matter of Mosaic shrugging off the odd box here and there I always thought insurance covered that stuff. Amazon and much smaller companies alike have from time-to-time given me rather expensive freebies over the years and I always figured they "wrote it off" somehow.

[AllenLowe]

just to add a concern about Mosaic - when I go to the web site and go to a release, and then click 'discography' it does not go to the discography. But...if I go to Google and search under "......(Mosaic release)... discography" it directs me to the correct page on their web site. So I can only access it from an external search. Anyone else have this problem?

[mikeweil]

I always get access to the discographies, but never succeed when I click on the link to the printable version.