Always interesting to see this sort of feedback.
I can answer the following from what was mentioned above.....
No one in the band heard the introduction of the band so we had no idea a name was omitted in the introductions.
I assume he was also the one who mentioned our travel day. I didn't hear it though and did not mention it myself on stage but yes, it was a long travel day. We did leave Szeged, Hungary at 7:00 am (so yes, I guess we were up at 6:00) and drove around 3 hours to Belgrade, Serbia to fly to London. Getting through customs and such meant we had to go straight to the venue from the airport and right to sound check. We had a full sound check. We never hear how things sound in the house but we could hear each other well on stage. We had some food bought to us so we could quickly eat and do our best to pull clothes out of our luggage and change for the concert.
I don't think anyone was angry but perhaps we had our game faces on. I guess we take this stuff seriously and try to do our best. If Billy Hart was too loud in a concert hall, this to me is more of a balance issue. Billy definitely plays with a wide range of dynamics but he is accompanying the soloists and bringing the energy usually required for doing this. If you can't hear the horns in a big venue, then they needed to be bought up. Billy's drums were mic'ed but once the sound engineers heard the group, those mics should not have been on. They were definitely not needed.
I do remember an audience member calling out something like who is the drummer or give the drummer some and a little, when I announced Biily's name before his drum feature, I did deliberately turn in the direction of the person who had shouted out earlier when I announced Billy's name. This is how things are usually announced and over 16 years, no one has taken issue with this so there is nothing to read into this.
I thought it was a nice night. If anyone was tired, they didn't show it at all as is the norm with these guys. I thought the audience was wonderful and very receptive. To me, this is a special band playing music in a way that is rarely heard these days and I, at the very least, cherish the experience.